A citizen expects the following while availing the government services :

• He is able to fill minimum data and avail the service



• An acknowledgement giving reasonable guarantee that his application has reached the destination



• Status tracking



• Grievance redresses at one point



• His data privacy is maintained



• He has a single window service catering to multiple departments




Gateway sits between the portal /website and the backend departments and helps achieve the above. It is not visible to the users but silently does intelligent routing

• Gateway will allow the Citizen to fill minimum data and fetch remaining data already available under Unique ID or with other departments



• It is able to intelligently route the citizen request from the website / portal to the destination department and send an acknowledgement back



• It keeps a record of each transaction in a secure manner and does not open the packet data (payload)



• Seamless availability of information - The placement of constellation of Gateway Servers at State Level will facilitate in getting information and doing transactions by citizens of one State with Government Department of other States seamlessly.